Code of Conduct

Last modified on June 30th 2021

The WhiteHub Code of Conduct outlines the behavior required of all WhiteHub community members participating in crowdsourced security programs, WhiteHub online community offerings such as the Telecom channel, the WhiteHub Researcher slack channel, as well as any other programs that may be offered by WhiteHub.

This Code of Conduct applies to all interactions you have with WhiteHub team members, customers, and researchers. The WhiteHub community is intended for everyone, from all walks of life, and following this Code of Conduct will help ensure that we have a safe and welcoming place for all. Please read through this information to understand the required behavior of all WhiteHub participants. We look forward to having you in our community.

1. What we require

  1. Be Kind.
  2. Be Respectful and Professional in your communications and behavior.
  3. Be Helpful and help us all improve ourselves. We do this through honest and insightful discussion with our peers and partners.
  4. Be prompt in reporting vulnerabilities you have identified.
  5. Be Ethical. Don’t intentionally mislead customers or WhiteHub. It is your job to try and break both technology and business logic flaws, but when you find a weakness it is also your job to report it to be fixed – not exploit it.
  6. Disclosure Guidelines: Don’t share confidential vulnerability or customer information. Private program customers are private, and no submitted vulnerability (including Duplicates, Out of Scope, Not Applicable, etc.) may be disclosed without explicit customer permission. Please read each Program Brief for specific program disclosure policies which supersede (overrule) this policy. We expect everyone to use the proper channels to disclose or communicate about vulnerability submissions. Email WhiteHub Support if you have any questions about disclosure.
  7. If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating the vulnerability; and cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), credit card data, or proprietary information. In the event you access PII or other sensitive data, please note that you are required to follow all laws and regulations applicable to the access and processing of such personally identifiable information and/or data.
  8. Read and abide by WhiteHub’s Researcher Terms and each program’s Program Brief. We expect you to follow any guidelines and rules that a particular crowdsourced security program or company may have regarding scope of testing and disclosure.
  9. Report bad behaviors. As a member of this community you have the ability to impact the quality and reputation of WhiteHub. If you see something that violates our guidelines, please notify our operations team immediately at WhiteHub Support.

2. Prohibited behaviors

  1. Unauthorized Disclosure: Disclosing vulnerability information without explicit approval (see individual Program Briefs for expectations) is prohibited.
  2. Program Disclosure: Disclosing any information about private programs including customer names or dates of programs is strictly forbidden.
  3. Unprofessional Conduct, including but not limited to any of the following, is forbidden:
    • Aggressive language aimed at any WhiteHub team member or customer at any time.
    • Attempt to abuse or game any reward system in place with WhiteHub or programs run on WhiteHub.
    • Disruptive testing which affects other Researcher’s access to the testing environment, or adversely impacts a customer’s systems and/or accounts.
    • Engaging in extortion
    • Interacting or accessing any accounts and systems without the explicit permission from the account holder
  4. Out of Scope testing: Intentional testing outside the specified program brief, and/or not following the program Program Brief instructions is forbidden. If you want to alert WhiteHub on an Out of Scope vulnerability, please reach out to WhiteHub Support.
  5. Creating placeholder submissions that are used to “squat” on findings (e.g. reports that are rapidly submitted a vague title and no detailed replication steps in the initial report, etc); all valid findings must be submitted with a full description, proof of concept, and complete replication steps in the original report. In cases where the initial report is lacking a description, proof of concept, and replication steps, those reports will be closed, and must be re-submitted with the required information to be considered for the program. Please always submit complete, fully populated, and articulate reports.
    • This rule is intended to prevent scenarios where researchers rapidly submit reports with vague titles and/or vague details to “squat” on any potential reward.
  6. Harassment, including but not limited to the following, is unacceptable and prohibited:
    • Offensive user-generated or submitted content (for example, related to gender, sexual orientation, race, religion, disability, etc. (including offensive usernames))
    • Use of nudity and/or sexual images (including presentation slides).
    • Abusive or threatening language.
    • Deliberate intimidation, stalking or following including seeking out uninvited personal contact with WhiteHub employees or customers via personal phone or email, harassing materials, photography or recording.
    • Inappropriate physical contact (at any WhiteHub or industry events), and/or unwelcome sexual attention.
    • Making unjustified accusations against other user(s).
    • Personal attacks, including hurtful, insulting or hostile comments.

3. Consequences

Violations of this Code of Conduct, the Researcher Terms, or customer Program Briefs can result in a warning and/or removal of access to elements of the WhiteHub platform on a temporary or permanent basis depending on the severity of the violation. In some instances, the offender will be removed from WhiteHub bounties or from the WhiteHub community entirely. All policy enforcement and eligibility decisions are made entirely at the discretion of WhiteHub. Decisions are final and considered private matters between WhiteHub’s team members and the individuals(s) involved. If you have any questions about a recent action taken on your account, please contact WhiteHub Support for details.

4. Terms & Conditions

We have a Terms and Conditions document describing your (and our) behavior and rights related to content, privacy, and laws. To participate in WhiteHub programs and offerings you must agree to abide by our Terms and Conditions and the Researcher Terms.